Physicians

Our physicians are on staff at North York General and have Faculty Appointments in the Temerty Faculty of Medicine, University of Toronto

Allied Health Professionals & Staff

Our family medical practice is affiliated with the Department of Family & Community Medicine at the University of Toronto.

Teaching
We are actively involved in undergraduate medical students and post graduate medical residents. Each of us are have faculty appointments at the University of Toronto. We have an integrated approach, with students and preceptors across disciplines learning from and teaching each other. We provide placements for students from the University of Toronto, around Canada and globally. 

Research
We are active members of the University of Toronto Practice Based Research Network (UTOPIAN). This is a regional network that supports research of questions that arise within medical practice. Will your office blood pressure result differ if it is taken in an exam room with the door closed versus in the nursing station, where it is busier? This is the kind of question we have answered and have had published.

Our our physicians all participate in CPCSSN, the Canadian Primary Care Sentinel Surveillance Network. CPCSSN is a database on chronic diseases across the country, created by pulling information from electronic medical records. The information gathered will help health providers better understand and improve the care received by Canadians with chronic disease. CPCSSN was funded by the Public Health Agency of Canada in agreement with the College of Family Physicians of Canada. 

All research endeavours within the practice are approved by the Research Ethics Board at North York General. We are diligent in ensuring that privacy and confidentiality of our patients and ethical research protocols are maintained.

Family Health Organization

How does an FHO work?

Your Family Health Organization (FHO) is a group of family physicians who work together giving your family best access to personalized care and quality services – with a focus on illness prevention.

FHOs provide care during regular and extended office hours and patients also have access to a nurse-staffed Telephone Health Advisory Service. 

For FHOs to be effective, enrolled patients must commit to receiving their primary health care Monday to Friday from their primary physician or, if she is not available, from another doctor in the FHO.

What Does This Mean For Patients?

When you are a patient at the North York Family Medicine Centre, you may access:

• Ability to call for same day appointments based on availability

• Requests for us to advocate for you to get the tests and services you need

• Requests for us to make appropriate referrals on your behalf

• Telephone health advice 24/7 through the Telephone Health Advisory Service

• Extended hours on evenings and weekends

Can I go to another walk-in clinics if I am part of your FHO?

The preference is that you DO NOT go to another walk-in clinic outside The North York Family Medicine Centre

If you belong to the The North York Family Medicine Centre, your doctor will be negatively billed by OHIP if you visit a different clinic.

Additionally, if you go to a different walk-in clinic, that clinic DOES NOT FORWARD YOUR RECORDS to our office, so our records of your health will not be complete.

The government compensates our group of family physicians for remaining open extra hours and into the evening many times per week to ensure you have access to urgent medical care.

What is a same day appointment

Same day appointments are only available Monday through Friday.

A very limited number of these appointments are available on a first-come basis with your own doctor for appointments that are urgent and cannot wait for a regular booked appointment.

Examples of this include:

• urinary tract infections

• strep throat

• respiratory tract infections.

A physical cannot be booked as a same day appointment.

What services are not covered by OHIP for patients?

The Ontario Health Insurance Plan (OHIP) pays for most of your medical visits to our office.

There are, however, uninsured services, which OHIP does NOT COVER, such as:

• prescription refills by phone

• medical forms for insurance

• legal or employment purposes

• photocopying, faxing and transferring medical records

While you can pay for these services on an as-needed basis, The North York Family Medicine Centre offer an Annual Fee Plan as a more convenient and cost-effective way to manage these charges. 

Please speak to a medical office assistant to enquire about this plan.

Interested in seeing your doctor? Here's our NEW contact info.

NORTH YORK FAMILY MEDICINE CENTRE

220 Duncan Mill Road, Suite 201  Toronto, Ontario M3B 3J5

Phone: (416) 494-7396   Fax (416) 494-0129

ZERO TOLERANCE POLICY

The North York Family Medicine Centre is committed to providing a safe, secure and respectful environment for all patients and staff.

Words or actions that make others feel threatened or demeaned will not be tolerated and decisive action will be taken to protect patients and staff.

Disruptive Behaviour:

The North York Family Medicine Centre considers the use of inappropriate words, actions or inactions as disruptive behaviour.

Inappropriate Actions/Inactions:

• Violence (physical attacks or threats of harm)

• Intimidation

• Throwing, damaging property or breaking things

• Unwelcomed physical contact

• Failure to observe NYFMC policies and/or contracts

• Refusing to leave the property

Inappropriate Words (in person, by phone, or any means of communication):

• Abusive language and yelling

• Disrespectful or demeaning language/comments

• Remarks, jokes or innuendos that degrade, ridicule or offend

• Discriminatory remarks

• Threats or threatening behaviour

• Bullying

• Sexual Harassment

Immediate action will be taken when incidents described above occur.

Individual(s) may be asked to leave, the police may be called or the individual(s) may face dismissal from our practice.