MEDEO Messaging, Video and Online Booking

 

Secure patient messaging, video conferencing and online appointment booking are now available for our patients through Medeo. With this system, our office is able to send you secure online messages.

Medeo works with the email address you provided our office. We recommend using a personal email account instead of a work email account.

  • All members of your family need their own email address and account. We recommend creating a Gmail account for each of your children (including newborns and toddlers).


Helpful Medeo resources:


Here's how MEDEO works:

  • When our office sends a message to you, a notification will appear in your email inbox. The notification could say:

    • “North York Family Medicine Centre sent you a secure message on Medeo,” or

    • “Book with North York Family Medicine Centre Online”

  • Please check your junk mail if you were expecting a message and did not receive it. Click the button that says "View Secure Message” or “Book your appointment now.”

  • This link takes you to Medeo Virtual Care. You will be asked to either Sign-up or Log-in.

  • The Medeo dashboard provides recent activity including your new message.

  • Our office will determine if you can reply to the message or not. If a reply is requested, you can upload photos or documents as necessary.

  • Our office will end the message thread when complete.

Types of messages you may receive include specialist appointment information, test results, requisitions, invoices for non insured services, and reminders for preventative health care. Messages from our clinic will be sent from either our reception, nurse, or your physician.

Troubleshooting tips:

  • If you forget your Medeo password, click the “Forgot Password?” button on the Medeo login page. Please do not try to sign up again with a different email address.

  • If you were sent a requisition, form, or handout, you may have better success retrieving it using a computer rather than a portable device like a phone or tablet.

  • If you are having difficulty managing your Medeo account yourself, you can invite a family member to view your messages. Find out more at https://medeohealth.com/care-circle/.